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How to Guides - Account Over Quota
| General Information |
Each account owner is allocated a certain amount of disk storage space on the e-mail/web server (cc.owu.edu). The amount of space occupied by each account is monitored regularly.
If an account exceeds its space allocation, an automated e-mail message is sent to the account warning of the over quota situation. The account remains functional during a short grace period. After the grace period, the account is automatically locked and no additional files can be added.
It is important to note that the space allocation is for all files in the account on the server, not just e-mail messages. Web pages are an example of non e-mail files that may be using up the allocation. |
| Returned email messages |
| If an account is over quota and the grace period has expired, no additional files can be added to the account. E-mails sent to the account will be returned to the sender. The returned message will be similar to the following: |
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----- The following addresses had permanent fatal errors -----
<owuser@owu.edu>
(reason: can't create (user) output file)
----- Transcript of session follows -----
procmail: Quota exceeded while writing "/var/spool/mail/owuser"
550 5.0.0 <owuser@owu.edu>... Can't create output |
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| To check the quota on your account |
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1. |
Access the My Accounts Options
| a. |
Go to the OWU Web site at <http://www.owu.edu> |
| b. |
Click the link for Current Students and Faculty/Staff |
| c. |
Click the appropriate link: J/CX Faculty Access, J/CX Employee Access or J/CX Student Access |
| d. |
Enter your username and password. |
| e. |
Click the My Account link in the menu on the left. |
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2. |
Click the 'Show Quota' link and follow the instructions. |
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3. |
The line directly under the heading "A Message for You" will indicate whether or not the account is over quota.The quota information will be displayed as in the example below. |
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| Here is your current quota information: |
| Space (KB) |
In Use
24928* |
Quota
20000 |
The number under "Quota" is the amount of space allocated to the account. The number under "In Use" is the amount the account is currently using. |
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4. |
When done, click the Logout button in the menu on the left side of the window and follow the instructions. |
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| To get the account under quota - during the grace period |
While the account is still in the grace period, there are two things that can be done to reduce the size of the account and bring it under quota:
- remove e-mail messages that are no longer needed,
- remove non e-mail files that are no longer needed.
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| Remove e-mail messages that are no longer needed. |
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1. |
Login to your WebMail account. |
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2. |
Click on the "Mail" navigation link. |
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3. |
Click on the "Folder Management" link on the right. |
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4. |
Click on the "Folder Overview" link. (A large folder list may take a long time to load.) This list will display the folder names, number of messages in the folder, and size of each folder. To view the contents of a folder, click on that folder name from the list. |
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When viewing a folder, to the right of each message in the list, there is a check-box. By checking (clicking on) the boxes next to one or more e-mail messages and then clicking "Delete Selected," you can mark all of those messages for deletion. Next use the "Empty Trash" link to permanently delete these messages. |
| Remove other (non e-mail) files that are no longer needed |
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| 1. |
Sign into your account through telnet. How? |
| 2. |
At the $ prompt, type ls -l (two lowercase L's) and press the enter key to display the files and directories on your account. Directories are displayed in blue. |
| 3. |
To change to a directory, at the $ prompt, type cd followed by the name of the directory If the directory name contains spaces, you must enclose the name of the directory in quotes. So, for example, to change to the My Files directory, at the $ prompt, you would type cd "My Files". |
| 4. |
To return to the previous (higher level) directory, type cd. |
| 5. |
When you type ls -l (two lowercase L's) within a directory, the files and directories contained within that directory will be displayed. |
| 6. |
To remove a specific file, the command is rm filename (again, the filename must be typed just as it appears in the account.) |
| 7. |
To remove all files in the current directory, type rm * |
| 8. |
To remove a directory, the command is rmdir name of the directory |
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Example: To remove the directories My Files and Old Files and all of the files contained within these two directories, the following commands would be typed at the $ prompt after logging into the account through telnet. The enter key would be pressed after each line:
ls -l
cd "My Files"
ls -l
rm *
cd
cd "Old Files"
ls -l
rm *
cd
rmdir "My Files"
rmdir "Old Files"
ls -l |
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